Shipping policy
Last Updated: September 29, 2026
Thank you for shopping with Crocs Official. We are committed to providing a reliable and convenient shopping experience. Please review our Shipping Policy before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing may require additional time.
Estimated Delivery Time
After an order has been processed and shipped, estimated delivery within the United States is generally:
5–10 business days
Please note that delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, holidays, address issues, customs processing, or other circumstances outside our reasonable control.
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping Confirmation & Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at [email protected].
We will make reasonable efforts to update your information before shipment. However, once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
Delayed Packages
Delivery delays may occasionally occur because of circumstances beyond our reasonable control, including severe weather, carrier disruptions, holidays, customs processing, or unusually high shipping volumes.
If your shipment is significantly delayed, please contact us with your order number so that we can assist you.
Lost Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier first.
If you believe that your package has been lost in transit, contact us at [email protected] with your order number and tracking information. We will review the situation and provide reasonable assistance.
Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs of the damaged product and packaging where available.
We will review the issue and assist you in accordance with our applicable Return and Refund Policy.
International Shipping
International shipping availability depends on the destination and the shipping options displayed during checkout.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable customs duties and import charges.
Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability and fulfillment arrangements.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Returns & Refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy.
Please review the applicable policy before completing your purchase.
Contact Us
If you have questions about shipping or an existing order, please contact us:
Crocs Official
972 Colton Ave
San Bernardino, CA 92410
United States
Email: [email protected]
Phone: +1 240-330-5221
Website: www.crocstore.shop
We will make reasonable efforts to respond to customer inquiries as promptly as possible during normal business days.